Benefits of Instant Wholesale Service over Traditional VoIP

The need for the Instant Wholesale Service arose due to the issues that were prevalent in the traditional Wholesale VoIP Business. And among its various other issues the primary one was the disruption in cash flow.

Regular input of cash is necessary to ensure the smooth functioning of the Wholesale VoIP Termination business. But the fixed billing cycle creates a long wait period for the businessman to receive cash. And therefore causes the shortage.

And hence, to address this issue and also to offer a better service, in general, the innovative idea of Instant Wholesale Service originates.

Here are some ways in which Instant Wholesale Service

No fixed Billing Cycle

Traditional Wholesale strictly follows a monthly billing cycle. Hence, the total payment is available for withdrawal at a fixed date. Here the lack of funds creates a problem for small businesses who need a constant flow of cash.

Therefore, the absence of a fixed billing cycle in Instant Wholesale VoIP gives the businessmen the freedom to withdraw the payment anytime they want. 

Instant Payment

Contrary to the traditional Wholesale VoIP Service, the IWS service provides instant payment. To withdraw payment, one has to simply put up a request for the same and receive the money in a very short duration.

It is necessary to add here, that although the payment process is fast, it is safe and secure. Encryptions and proper safety measures are there to keep out any fraudulent activities.

Less Interconnection Time

For successful VoIP Termination, lesser the interconnection time, better it is. Doing away with the prolonged interconnection time, the IWS service offers it in minutes. Therefore, the speciality of Instant Wholesale Service is that it offers a minimum interconnection time of 5 minutes.

No Complicated Paperwork

In order to make things simple for the user, the IWS service has no requirement for any paperwork. No complicated procedures, no repetitive activities to consume your valuable time. One time registration at the beginning is all that is necessary for this service.

Fully Automated Process

The automated process of the Instant wholesale VoIP Service is faster. Also, it makes all the VoIP Route Transaction easier.

Some of the benefits of the automated process are as follows:

1. It is faster than Traditional Wholesale VoIP.
2. It simplifies the Route transaction, all buying selling and exchanges.
3. As the process is automated, there is a negligible chance of any error.

To know more about Instant Wholesale Service check here: 5 Reasons why Instant Wholesale Service is better than Traditional Wholesale VoIP

5 Ways in which Mobile Dialer Customization helps VoIP Business

Mobile Dialer Customization 

Mobile Dialer Customization plays an important role in Hosted VoIP Business. For a Hosted VoIP Business, the main requirements are Softswitch, VoIP Server and Mobile Dialer. The dialer is an app which enables VoIP Calling from mobile phones.

Mobility is one of the best features that Mobile Dialers offer. One of the major problems with previous VoIP phones was the issue of mobility.

PC and other such devices restrict mobility. To use these devices for VoIP Call meant the caller to be at a fixed location for the entire duration of the call.

The dialers are devices which helps one to stay connected from anywhere. The only requirement is an internet connection, which in today’s scenario is easily available everywhere.

Here are 5 ways in Which Mobile Dialer customisation helps in VoIP Business

Security

Security in mobile dialers is necessary to protect the privacy of both the end-users and the service providers. Pin based locks, double layers of authentication, one-time password and many more types of security measures are available. Dialer customisation also helps to secure the payment portals which in turn prevents and unforeseen payment frauds.

Branding

For a business to gain momentum and make a place for itself, branding matters a lot. The branding option enables one to choose the name of the dialer according to their choice. Therefore, it helps in creating a presence. In addition to all others, it also gives a sense of ownership over the product and the business as well.

User Interface

Customising a Mobile dialer makes it user-friendly and also gives it a fresh look. Consumers prefer products which are easy to use but also look good. One also gets the option of adding a brand logo or brand name in the mobile dialer through the option of customisation.

Multi-Functionality

The option of customisation lets businesses choose the functions they want to add or remove. Usually, dialers include all the basic call-related functions. In order to stand out, they need something more. And hence, options like IM (Instant Messaging) and MTU (Mobile Top Up) are coming to the forefront.

Profit Generation

All customisations are aimed at offering a better experience for the consumer. Therefore with the increase in the number of clients, the business grows. And eventually, it increases profit generation through the establishment of own brand.

To know more about Mobile Dialer customisation check here: 5 Benefits of Mobile Dialer Customization in Hosted VoIP Business

A Brief Introduction to CLI and NON-CLI VoIP Routes

VoIP Technology & VoIP Routes

VoIP Technology the latest advancement in the telephony has changed the way of telecommunication for the world. The bringing together of traditional telephony and internet protocol has resulted in something that is not only user-friendly but also cost-efficient.

VoIP Routes are an important part of VoIP Technology. In VoIP, The audio signals convert to data packets for transmission in VoIP technology. These packets can travel over the Internet over VoIP routes, which essentially lets the VoIP call bypass the traditional telephone routes.

CLI Routes

CLI Routes are supposedly the best ones among all types of VoIP Routes. These white routes display the caller ID when the call connects to the recipient. The Caller ID visible to the receiver is actual information and not some random generic number.

The white routes are “legal”. By legal, it refers to the route termination on any end. All the connections associated with this route termination is in accordance with the law and also well connected to the telecom infrastructure of the concerned country.

However, the cost of CLI Routes is usually higher than other routes. And the reason behind its high price is primarily the quality. Although several other factors may also affect its final price tag.

NON-CLI Routes

Non-CLI routes are also known as grey routes. The calls terminated through non-CLI routes do not display any information about the caller. It usually displays a blocked call or some random number.

Many countries have restrictions on grey-routes. Due to the limited information available on the caller, the questions arise on its legality and its termination or any possible violations.

Usually, these routes have impromptu set-ups. In addition to that, they further use GSM or cellular service gateways for traffic handling and call termination over the destination telephone network.

Legal issues regarding VoIP Routes

In simple terms, the CLI Routes carrying and displaying the caller information are legal. While the NON-CLI routes which do not reveal the caller information are termed as illegal.

Example

Here routes are emerging from country X.

Traditional cellular or government monitored telecom services exercise monopoly in the telecom sector. And therefore the price of such traffic is very high. Therefore many individuals, businesses, organisations use VoIP Routers to counter this high-cost issue.

These people send the legal or the white route traffic of country X to the VoIP Routers via Internet (IP). The local PSTN terminates these at rates much lower than the international call termination charges. 

Therefore, on one end the routes are illegal or “black”, that is in other countries. But on the other end, they are “white”, which is in country X. And as a result, the route with one end black, one end white is then called a grey route.

To know more about CLI and Non-CLI Routes check here: Things to know about CLI Route and Non-CLI VoIP Route

Least cost Routing and its relation to VoIP

Least Cost Routing

The process of Call Routing is important in telecommunication. It determines the route which the call follows or are placed in queues. Call Routing System is also known as Automatic Call Distributor (ACD). ACD is a tool that route calls to individual agents or queues. However, this routing works on pre-set criteria.

Call routing helps to prevent “lost calls”. Thereby saving revenues through optimising the cost of human resource. Least Cost Routing is a type of call routing that determines the least expensive way to route telephonic calls.

Considering both inbound and outbound traffic, the Least Cost Routing analyses selects and directs the traffic. This process has helped the telephone services to cut down costs for both individual and commercial users.

Routing in VoIP 

VoIP Termination business is also known as Wholesale VoIP Business. In this business bulk volume of VoIP, route transaction takes place. Terminating routes include A-Z destinations.

Wholesale VoIP business requires a bit more investment than retail VoIP Business. This is because of the wholesale nature of the business. Voip Route, therefore, is an important component of this section.

In VoIP technology, the Least-cost Routing helps in the selection of the terminating gateway. The Least Cost Routing process selects the most cost-effective. Thereby resulting in huge profit margins.

Softswitch and LCR

The present-day Softswitch has the feature of Least cost routing inbuilt in it. A proper configuration of the LCR is necessary for it to function. In addition to this, the call cost also depends on the configuration level of the LCR.

LCR is especially helpful for determining the costs of international calls. Softswitch from a reputed VoIP Service Provider will already have this inbuilt software. This, therefore, reduces any additional burden.

The reason behind the necessity for Softswitch configuration are:

• It enables the Softswitch to easily select termination gateway and network elements.
• This selection ensures faster data transmission at a minimal cost.
• The proper configuration will boost the business and result in more profit generation

Benefits of Least Cost Routing

For Commercial users, LCR helps to provide a better quality VoIP Service. And in addition to this, it helps to reduce the VoIP billing to a minimum through LCR traffic route optimisation.

And as for individual users, due to LCR, the VoIP Service charges become nominal and affordable.

For more information on Least Cost Routing and VoIP Services, check here: Significance of Least Cost Routing in VoIP Industry

The Easiest Way to Sell VoIP Route

Wholesale VoIP Business

For Wholesale VoIP business, the most important thing is VoIP Route. The wholesale VoIP business is totally based on the transaction of VoIP Route in bulk volume. To terminate VoIP calls, it is necessary to route the VoIP Traffic. And here comes the part of buying, selling and even exchanging routes of different countries, all to achieve the goal of VoIP Call termination.

In Telecommunication, routing is the process of path selection for the network traffic or traffic between or across multiple networks. Different networks are separate from each other. These networks also have separate gateways or compatible routers capable of routing. It is in the routers that packets arrive and forwarded from one router to another via the internet. This process continues until the packet reaches its destination.

Rather than starting from scratch, all by oneself, it is better to start with the help of a VoIP Service Provider. It will save both time and money. Opting for service providers will also have the additional benefit of round the clock support and dedicated assistance.

The 5 Steps

•  Registration and Login: It is necessary to register oneself on the given portal of the service provider. Details such as name, contact number email are usually required for registration. After registration is complete, one can log in with the password.  
• Route Offering: After login, the next step is to offer the routes. If the service provider needs any additional details, you may need to fill that out too.
• Validation: Once the routes are offered, the service provider will check the routes and confirm them. Validation is important as it helps to prevent any issues arising in future for both parties.
• Commercial Traffic: When the VoIP Route validation is complete and successful, it’s time to start commercial traffic.
• Withdraw Payment: The last step is getting the payment for the routes you sold. Usually, service providers have multiple payment options. You can select the one according to your convenience.

  

Instant Wholesale

Often the problem arises with wholesale VoIP businessmen is cash shortage. This is mainly due to the fixed monthly billing cycle that the wholesale VoIP business model follows. In this the payment can be only withdrawn according to the monthly billing cycle and not before.

To solve this, the Instant Wholesale service is opted by many. Here there is no fixed cycle and therefore once the route transaction is successful one can request for payment withdrawal.

For more information on Instant Wholesale and route selling, check here: 5 Easy Steps to Sell VoIP Route

The Key Tool for VoIP calls: VoIP Phones & Mobile Dialer

VoIP Calls are undoubtedly the easiest and the cheapest means of telecommunication of the present day. And this is possible due to the VoIP Phones. The VoIP Phones, therefore, are the key to make this calls.

VoIP technology combines traditional telephony and internet protocol. This results in low-cost internet calls or VoIP Calls. Here the audio signals from the caller’s end get converted into digital packets and travel through the internet and reach the receiver. On reaching there, conversion of the digital packets back into the audio packets take place and finally the receiver gets the call.

VoIP Phones

The evolution of VoIP Phone has been a steady and constant process. Starting with Vocal Tec in 1995, the internet phone has come a long way. The first VoIP phone enabled one internet user to call another user. This was also connected to the microphone and speakers. However, in this only audio calls were available. Further, to use the Internet Phone, the same software was necessary for setup on both sides.

Types

There are 2 types of VoIP Phones

• Hardware-based IP Phones: These phones are similar in appearance to traditional hard-wired or cordless phones. The use of these phones was mainly for audio calls. If these phones had the feature of sending and receiving image during a call, it was referred to as a video telephone.
• Software-based IP Phones: These are software when installed in the user’s computer or mobile device enables VoIP Calls from the device. These are also commonly known as a mobile dialer. The features available in the softphone are similar to that of the hardware-based phone and at times even more.

Benefits of VoIP Phones

• Mobility: The feature of mobility is the one which gives the user the freedom to use the VoIP pone on the go. The mobile dialer can be installed in any compatible device and used from any location with just an internet connection.
• Real-Time Communication:  The VoIP softphones or the mobile dialers have the feature of video calls and also audio video conferencing in real-time.
• Low Cost:  VoIP Calls are the most cost-efficient calling solutions. No dedicated separate phone line is required for this. The call charge for VoIP Call is minimal and at times are even free.
• Scalability: The feature of scalability is especially helpful for businesses that use VoIP Phones. This feature enables the business to expand or to reduce phone connections without much hassle.
• Additional Features: The user-friendly VoIP Phones have a vast range of features and they are updated constantly to meet the requirement of the users.

For more information on VoIP Phones and mobile dialers you can check here: Important Details about VoIP Phones and Mobile Dialer

How to Start VoIP Business with Own Brand Name

Wholesale VoIP Termination Details Explained

Wholesale VoIP Termination is that part of the VoIP industry which deals with bulk transaction of VoIP Routes. VoIP Termination is the other term for voice termination or call termination in VoIP. Voice termination is the process of call routing from the caller or the provider to the final recipient.

There are several levels of Wholesale providers depending on their infrastructure and terminating capacity. The tier 1 companies are at the top. These companies are the largest enterprises spread over the world and therefore carries the cost of the investment and technical equipment needed to make the services work.

The Tier 2 section of Wholesalers provides the path via the internet to route the calls to their final destination. The Tier 2 provider leashes a part of the network from the tier 1 provider. Thereafter, the Tier 2 Wholesale providers sell call services further to customers.

Wholesale VoIP A-Z Termination

Wholesale VoIP A-Z Termination indicates the presence of routes of all countries starting with letter A to letter Z. For example, the standard route destinations that a VoIP Service Provider considers start from Afghanistan and ending with Zimbabwe. The A-Z concept aims to give service providers a wide range of VoIP Routes. The wide range also helps them to get more customers.

VoIP Route is an important component of the VoIP industry. The data packets travel over the internet to reach their destination. The VoIP Routes are the ones which let the VoIP calls travel over the traditional telephone route. As people make VoIP calls mostly for international calling, VoIP Routes need to cover multiple destinations. Here you can read in details about VoIP Routes: Important Facts about VoIP Routes

VoIP termination Rates

Factors that affect VoIP termination Rates:

• Quality: VoIP call rates change with the quality of the route. CLI Routes are costly in comparison to the normal or the non-CLI Routes.
• VoIP Service Provider: VoIP Service Providers also influence the rate of A-Z VoIP Routes. One may offer a higher rate while others may offer lower for the same destination.
• Availability:  When the route is easily available, the rate is normal or low even for good quality. However, to destinations where routes are not easily available, the price goes up.

International VoIP Service Provider

International VoIP Wholesale Provider INAANI, has a web of organic retail network with 1.5+ million subscribers and 800+ renowned Tier1 and Tier2 carriers like SingTel, Tata, Bharti, Telkom Malaysia, Deutsche Telekom, BICS, Verizon and many more. The direct connection with these Tier 1 carries ensure the best quality network.

INAANI Wholesale VoIP offers terminating routes of multiple destinations around the world. In addition to this, the concept of Instant Payment of INAANI helps to quicken the payments in Wholesale VoIP.

The importance of Session Initiation Protocol

Session Initiation Protocol (SIP) is used for initiating, modifying, maintaining and terminating real-time sessions that involve voice, video, messaging and other communications applications. The main function of the SIP is to establish a session and afterwards end it when necessary.

SIP is a signalling protocol and not an integrated communication system. This protocol does not encode or transport any audio information in a phone call. Rather it is a component which when used with other Internet Protocols help to construct a complete multimedia architecture.

The network elements in SIP are as follows:

User-Agent: User Agent is the most important one of the Network Elements. It is the endpoint which initiates, modifies or terminates a session through devices like softphone, a mobile, or a laptop. 2 types of User-agents are User Agent Client (UAC) and User Agent Server (UAS)

Proxy Server: The proxy server takes request from a user agent and forwards it to another user. There can be a maximum of 70 proxy servers between a source and a destination. The 2 types of proxy server in use are Stateless Proxy Server and Stateful Proxy Server. To know about VoIP Server check here: Things Must Know about VoIP Server

Registrar Server: Registrar Server accepts registration requests from user agents. This authenticates users within the network. The registrar server stores the URI and user locations in a database. In this turn, helps other SIP servers in the same domain.

Redirect Server: This user agent server generates 3xx redirection responses. It does not initiate any action, instead, it receives requests and responds to the user accordingly.

Gateway: Gateway helps to interconnect a SIP network to other networks. SIP gateways are essential in VoIP networks because they allow multiple audio and video connections to take place over the Internet simultaneously. To know about VoIP Gateway check here: VoIP Gateway important facts that you need to know

Difference between a Session Initiation Protocol and VoIP

• VoIP Technology focuses more on phone calls over the internet. While, SIP is the application layer protocol that establishes, modifies and terminates multimedia sessions like VoIP Calls.
• VoIP is a combination of other technologies and is used within the present day telecommunication network. On the other hand, the signalling protocol, SIP is used within VoIP.
• While VoIP majorly focuses on voice, Session Initiation Protocol deals in all forms of media including voice.

To know more in details about the Session Initiation Protocol and its relation to VoIP Technology check here: Details about Session Initiation Protocol and its Relation to VoIP 

Tips to Avoid Fraud Companies in VoIP Business

Potential Risks in VoIP Business that You Need to Know

VoIP Business

It is easier to think of a business than actually start it. But the difficult part is managing the business well and overcoming any issue that comes up. And this is where many businessmen make mistakes. Similar to every other business, VoIP business also has its share of pros and cons. To manage a VoIP business efficiently, it is necessary to have a good knowledge regarding the workings of the business. In addition to this, one needs to be aware of any potential risks and prepare for any unforeseen circumstances.

The Potential Risks

VoIP Frauds

VoIP Frauds are a serious threat to VoIP Business. VoIP Frauds are of 2 types. Firstly, the fraud service provider. Secondly the frauds attacks on the ongoing service. These frauds are common and one can easily avoid them through careful observation and management. To know more check here: 10 Tips to Avoid VoIP Fraud Companies in VoIP Business.

Security Breach

Arbitrage, Buffer overflow, Bypass/GSM gateway fraud, Call transfer fraud, Premium rate calls, PBX hacking are some common threats that exploit the VoIP system. Keeping strong password and changing it at a regular interval, two-factor authorisation and limited access with validation at every step are some of the best practices. To know more about VoIP Security check here: Security Measures For VoIP Business Components

Data Loss

Without proper backup, data recovery is nearly impossible. Data loss not only affects revenue but also results in many other problems. Hence, it becomes extremely necessary to adopt a disaster recovery plan for minimizing loss and give continuity to the business. The best way to counter this is to use a secure softswitch or billing software which also has the option of data backup. 

Degrading Route and Service Quality

For a business to maintain its position, quality is an important factor. Businesses need to maintain their service standard and therefore it is necessary to check and monitor the service quality. If the quality of route and service degrades over time, the business suffers.

Cash Shortage

A shortage of cash is one of the potential risks in VoIP Business. At times, businessmen fall short of cash because payments in wholesale VoIP usually follow a monthly billing cycle. There are many service providers who offer a solution to this problem through an instant payment business model. To know more about the instant payment option, check here: Instant Wholesale- An Innovation for Wholesale VoIP Providers 

While the risks may sound heavy, these are common and proper preventive measures are enough to counter these. Also being a little careful helps a lot. To know more in details about the potential risks of VoIP Business check here: Top 5 VoIP Business Risks to know Before Starting

The Most Important Pros and Cons of VoIP Business

VoIP Business is one of the rapidly growing sections of the telecom industry. VoIP or voice over internet protocol is the outcome of the combination of traditional technology and internet protocol. Similar to every other business there are some advantages and disadvantages of VoIP Business. And for a businessman who wants to start in this sector, it is necessary to know the pros and cons of VoIP Business. Knowledge about potential gains and some relatively common issues beforehand helps one to manage the business efficiently.

Pros

• Easy to start: Starting a VoIP business is relatively easier than other businesses. Many providers offer service in packages. This package deals are usually helpful as they save the time and money required to look for separate components.
• Global Market: VoIP business is online based and therefore global client base is also important. Providing calls to multiple destinations attracts much more consumers than catering to a single destination.
• Minimal Production cost: As VoIP business is managed online and mostly software-based, it requires minimal hardware. Therefore it saves infrastructure cost and further maintenance.
• Safe & Secure Multiple Payment Mode: For this business, service providers offer safe and secure payment portals which are supported internationally. Usually, these portals are encrypted and therefore add an extra layer of security.

Cons

• Service Provider Selection: While the availability of multiple service providers offers options for a person to choose from, it also makes way for fraud companies to disguise themselves. These companies put up attractive offers to scam people.
• Network Blockages: There are countries or regions that deliberately block VoIP due to security reasons or to maintain a monopoly of their services over that region. Providing VoIP Services to these regions is a challenging task. A solution to this issue is to use tunnelling software.
• Cash Shortage & Payment Delay: This is usually found in Wholesale VoIP business. This at times led to cash shortage for businessmen as the money is available only on the fixed billing date. Therefore to counter the problem some service providers offer instant billing or instant payment options
• Security: Hacking, VoIP frauds, thefts and numerous other security breaches come up all the time. Sometimes it is due to poor security on the service provider’s part. Other times it is due to lack of security on the client’s part. Therefore using multiple measures is necessary.

To know more about the pros and cons of VoIP Business check here.  

Impact of VoIP Technology on Teamwork

VoIP Technology helps communication in an organisation. It is faster, reliable and helps to increase productivity in organisations. Also due to its numerous features, more things are accessible with minimal effort. Cloud is one of the major factors. When cloud and VoIP come together it takes work efficiency to a whole new level. With cloud data is accessible at any time from anywhere. And therefore subsequently helping in the workflow of an organisation.

Real-Time Communication

Real-time communication or live communication is a very useful and prominent feature of VoIP Technology. This helps in engaging real-time and solving issues at the earliest. It also includes audio-video conferencing. This feature helps to bring the team together even if the team members are located in different places. Some characteristics of Real-time communication are high speed, low loss rate, low end-to-end delay, and delivery acknowledgement, peer to peer and also cost-effective.

Remote workforce inclusion

With businesses stepping up on the global platform, companies are also looking for offshore talents. They are seeking workers from different locations around the world resulting in the creation of the desired team. As a result, this brings out the best of innovation and creativity. And all this is possible because of VoIP Technology. With a real-time connection, the remote worker becomes a part of the main hub all the while stationed at some different place. Many times, this also helps small businesses operate at different locations. Instead of setting up an office, they can hire people and use “work from home” effectively. In addition to this, it also helps in reducing production cost on the company’s part.

Maintaining Customer Relationship

A positive relationship with clients results in fruitful partnerships in business. And for this purpose clarity in communication is also necessary. The user-friendly VoIP technology here enables businesses to remain available for customers at any hour. With flexible working conditions, it is possible for employees to attend calls at home either on PC or mobiles. For any assistance from other sections, the call transfer feature will solve the problem easily. Reduced wait time and efficient handling of any issue are satisfactory to the customer and hence maintains the reputation of the business.

Scalability and Flexibility

Businesses grow in size. Simultaneously team members increase. With the traditional system, this process would result in an additional cost of hardware and time required for further training. Mobile VoIP is an effective method that helps in this domain. The feature of scalability enables new members to join the team without any hassle.

Flexibility is a big plus point that VoIP brings to small businesses. The feature of flexibility results in a better work-life balance, remote working and flexible hours which brings out the productivity of the team. VoIP software enables employees to work from home from any location and at any time.

Cost Saving & Balanced Workspace

Good team performance is important for any business. And therefore the contribution of each team member is also vital. To put a good team together and a fruitful outcome, one requires resources. Using VoIP technology results in cost reduction as VoIP usually offers an all-in-one solution.

VoIP also creates a balanced workspace. It saves time as it is faster. It saves from data breaches as it is secure. And its association with cloud results in accessibility and easy storage of data, thereby reducing workload. This creates a balance in the workspace and boosts productivity. 

To know more about the usefulness of VoIP in organisations check here: Importance of VoIP Technology for Team Work in Organisations

PSTN: The Traditional Telephone System

PSTN is the old telephone system. It is also known as the Plain Old Telephone System or POTS. This network carries voice calls for calls made from landlines or cell phones. PSTN refers to the global network of voice carrying telephone infrastructure. The commercialisation of telephones began around 1876. The demand for the service led to the growth of the PSTN and also deployment of tele-traffic engineering and the necessity to maintain Quality of Service (QoS).

The components that Public Switched Telephone Network include are telephone lines, fibre optic cables, switching centres, cellular networks, satellites and cable systems. While on the front, one simply dials a number and on the other end, one receives the call, the backend process is much more complicated than this. There are numerous steps working behind the call, which makes it possible and eventually successful.

Working of PSTN system

• Firstly, the telephone set converts the sound waves into electrical signals. Thereafter, transmission of these signals to a terminal takes place through a cable. The function of the terminal is to collect the electrical signals and transmit this to the central office (CO).
• The central office routes the calls through fibre optic cable in the form of electrical signals. The fibre optic cable carries the signals in the form of light pulses to their final destination. The purpose of tandem and central office is call routing. After reaching the right office, on the receiving end, the light pulses change back to electric signals.
• Next, the electrical signals are routed to a terminal. Thereafter, the terminal routes the call to the appropriate telephone number.
• Eventually, when it is for the user to receive the call, the telephone set converts the electrical signal back to sound waves which the receiver hears.

Comparing PSTN and VoIP

• Cost: In terms of cost, VoIP is way ahead of PSTN. While PSTN requires dedicated lines and hardware, VoIP requires minimal hardware apart from a telephone set or a mobile device.
• Productivity: VoIP usage in enterprises have shown an increase in productivity. Due to several features and higher speed, VoIP performs better than PSTN in this aspect.
• Security: While it appears that PSTN might offer better security than VoIP, it is partially correct. Though previously in initial stage VoIP did face security issues, in the present day, things are much better. There are encryptions, 2-factor authentication, several passwords and other methods to keep things secure.
• Maintenance: With numerous hardware, telephone lines and all other accessories, the maintenance of Public Switched Telephone Network is a costly affair. On the other hand, VoIP Technology is based on software and requires minimum maintenance.

To know more about PSTN and VoIP check here. 

The details of Unified Communications

The most appropriate definition of Unified Communication is “communications integrated to optimize business processes and increase user productivity.” UC brings together the means to integrate near to real-time unified messaging, collaboration and interactive systems. The scope for UC is vast. And therefore, its expansion makes way for incorporating collaboration and other interactive systems such as instant messages, voice response systems, scheduling workflow.

Components of UC

• Instant Messaging
• Unified Messaging
• Speech access and personal assistant
• Audio, video and web conferencing
• Call control and multimodal communications
• Presence: the feature of knowing where intended recipients are and whether they are available or not.
• Collaboration tools
• Mobility
• Business Process Integration (BPI)
• Software to enable BPI

Cloud UC

Combining the voice and unified messaging features, cloud UC brings together the best of both worlds. The features here include: instant messaging, presence, video and web conferencing, call recording and team collaboration. This, therefore, helps to improve the work efficiency of the employees. Usually, a third party service provider hosts the cloud-based unified communication service. These software-driven services have numerous features. Above all, this is customizable and helps to adapt according to the growth and changing needs of the business.

Some of the major benefits are as follows:

• Backup and Disaster recovery
• Detailed analytics
• Support system managed CRM integration
• Communication-enabled business processes

UC Provider 

Some Points which would help to select a proper UC Provider:

Scalability: Choose the provider who has the potential to accommodate your necessities in future also. As businesses expand and both clients and employee bases increase, scalability is one of the most important factors to keep in mind.

Backup: Backups are important as they will save the business when primary systems go down. Therefore look for a provider who offers a backup system.

Good Internet Connection: UC requires a high-speed internet connection. Hence make sure that the provider you select has the ability to keep up with the demands on implementing such a system along with a reasonable cost.

Service Package: Some providers offer customizable package services according to your requirements. Therefore select the one which suits you the best.

Equipment Compatibility: Many times it is necessary to upgrade old equipment to make it UC compatible. While one can do this on their own, there are service providers who provide this facility. So if you want expert help in this matter then select your service provider accordingly.

The Details of Private Branch Exchange

Private Branch Exchange helps to maintain internal and external communication in an organisation or an enterprise. Traditionally, PBX was a hardware system handling routing and call switching. PBX is different from PSTN through it can connect to it. In this, the main communication circuit or the trunk lines connect to the endpoints to handle small amounts of traffic. The connection is exchanged through a switching system, which in turn, routes a large number of calls through limited lines.

Types of PBX 

There are 2 types of Private Branch Exchange. Traditional PBX and IP based PBX. These 2 are further categorised into 2 types.

Traditional PBX

• ·         On-Premise PBX
• ·         Hosted traditional PBX

IP Based PBX

• ·         On-Premise
• ·         Hosted IP PBX

IP PBX & Hosted PBX

 IP PBX enables call switching between VoIP users. While the traditional PBX worked on telephone line and switches, IP PBX uses the internet to channel calls. This system helps to connect telephone extensions to the PSTN and provides a secure internal communication system for the business.

Hosted Private Branch Exchange is a PBX system that a third party service provider builds, delivers and manages. It is an IP based telephony solution that is provisioned and accessed entirely through the internet. The other terms used for Hosted PBX are cloud PBX or Hosted VoIP. It is similar to traditional Private Branch Exchange, without any need for an in-house PBX system.

VoIP Business

 Hosted VoIP Business is a form of retail VoIP Business. This means the hardware and PBX are hosted at an off-site location away from where the VoIP service is used. This is also at times referred to as Cloud PBX because it allows the business to use the service through a web portal. Hosted VoIP Service is suitable for small or medium-size businesses. As Hosted VoIP Provider manages everything behind the screen, clients or customers, on the other hand, do not require to purchase anything other than IP Phones. Some service Providers offer Hosted VoIP Services in a package including all the necessary details like Softswitch, server, and dialer all three together. To know more about Hosted VoIP Business check here.

Best Tips to Manage VoIP Call Quality

VoIP Call is the easiest and cost efficient means of telecommunication. VoIP Technology is one of the most popular technologies of the present day. Individuals for personal uses along with corporate users all benefit from VoIP Technology. VoIP is the revolutionised form of the traditional telephone system. Through VoIP Calls, VoIP Technology presents the best solution to high international call charges.

Good quality Mobile Dialer: Mobile dialers are mobile applications which enable a user to make a VoIP Call. A good quality dialer solves many technical issues which would otherwise create a problem. Also, a regular update of the application is necessary for security purposes.

Network: When network load increases, it affects the call quality adversely. And therefore it is the responsibility of the service provider, to ensure that the network is large enough to take on the load. For Reseller VoIP and Hosted VoIP, it is better to choose the number of concurrent calls according to the number of consumers or clients.

Check Demo: Many service providers offer a free demo for their services. Trying the free demo ensures good quality service for the consumers. Free demo helps one to check the quality of the service and select it thereafter. Through this demo, one is able to check the details of software, mobile dialer, call quality and all other related points.

Solution for Latency & Jitter: To solve the issue of latency, one has to prioritize the VoIP Traffic over the network. Some common techniques for prioritising VoIP Traffic are policy-based network management, type of VoIP Server, the bandwidth reserved, class of service and MPLS. Similarly, jitter buffers help to solve the issue of jitter. The jitter buffer temporarily stores arriving packets for minimising delay variations. They discard packages which arrive too late.

Tunnelling Software: The usefulness of tunnelling software is huge for VoIP Calls, Mobile Dialers with tunnelling protocol can bypass firewalls and VoIP blockages. Tunnelling Protocol further reduces bandwidth consumption during the calls resulting in better call quality. 

To know more about how to manage VoIP Call quality check here: Best ways to manage and maintain VoIP Call Quality

Important Things to know about VPN

VPN is a private network that uses a public network like the internet to connect to remote sites or users together. But this is not the first technology to make such connections. The leased lines were used previously for the same purpose were expensive and therefore not a favourable choice for companies in terms of the cost factor. On the other hand, VPN creates a safe and encrypted connection over the internet without costing much. And therefore, irrespective of the company expanding to various regions, a cost-efficient secure connection was possible through VPN.  

Types of VPN

Remote Access VPN: Remote Access VPN allows users to connect to a private network and access its service and resources remotely. The user and the private network connection through the internet. This type of Virtual Private Network is useful for both business users as well as home users.

Site-to-Site VPN: Site-to-site VPN or Router-to-Router VPN is mostly useful for corporates. Companies with multiple office branches in different locations use this VPN to connect the network of one office location to the other. Intranet-based VPN and Extranet-based VPN further help in the connection.

Types of VPN Protocol

Virtual Private Network Protocols are the combination of encryption standards and transmission protocols which determine data routing and its management. Each protocol offers different benefit from the other. 

The VPN Protocols are as follows:

• ·         Internet Protocol Security (IPSec)
• ·         Point-to-Point Tunnelling Protocol (PPTP)
• ·         Layer 2 Tunnelling Protocol (L2TP)
• ·         Secure Sockets Layer (SSL) & Transport Layer Security (TLS)
• ·         Secure Shell (SSH)
• ·         OpenVPN

VoIP and VPN

VoIP VPN creates a secure, encrypted tunnel over the Internet through which all the VoIP Traffic passes through. This results in bypassing firewall restrictions and make calls secure. VoIP VPN further hides the real IP address. It assigns a new address based on the selected VPN server. This makes the person anonymous online. It, therefore, allows one to access VoIP Service even through VoIP blockage.

The benefits of VoIP via VPN are as follows:

• ·         Cost Reduction
• ·         Prevents Throttling
• ·         Ensures Security
• ·         Bypasses blockages

To know more about VPN and VoIP check here: Important Details of Virtual Private Network and its Relation to VoIP

Outstanding Features of VoIP Technology

Starting its journey from the late 20^thcentury, VoIP technology has come a long way. VoIP stands for Voice over Internet Protocol. An offshoot or the technically advanced form of the telecommunication, VoIP is faster and has many features than its counterparts. The use of packet switched network makes VoIP differ from the old PSTN system which uses the circuit switched network. The usage of internet protocol for call transmission is the reason behind the low-cost factor. While all the call charges of the traditional telecom service providers are high, VoIP Calls, on the other hand, cost a fraction of the former one. And at times, meeting the required conditions, one can make VoIP Calls for free.

The evolution of VoIP Technology is remarkable. And it is this constant evolution that brings out new features to improve various aspects of this technology and therefore make it more user-friendly.

Here are some of the best features of VoIP Technology:

Integration with Cloud & Cloud-based Tools

Because of the Cloud-based platforms, and tools and products utilizing APIs, integration of VoIP is possible with numerous other systems. The integration of VoIP Technology with the cloud improves company-client communication and also increases the efficiency of the customer support system.

  

Integration with IOT

As IOT and VoIP work on the same standard Internet Protocol, this makes the integration of both possible. Integration of VoIP with IOT is useful for auto dialling a phone number in an emergency, controlling IOT devices via analogue phone and monitoring smart objects via VoIP phone.

“Find Me” or “Follow Me”

Using this term, Service Providers denote the following feature where users can simply add a list of numbers for people to reach them. All the numbers can ring simultaneously or one after the other so that the caller can reach the user. This feature helps one to connect the user irrespective of the location or the device. 

Auto-Attendant

Auto-attendant describes a voice menu system that transfers callers to an extension without going through a telephone operator or receptionist. As a feature of VoIP Technology, auto attendant enabled systems to handle call management effectively and reduces the costs of call processing. This feature helps one to create their own custom greetings depending on the caller and the time of the call.

  

Monitor, Whisper & Barge

These 3 features are mostly used by call centres and similar places.

“Monitor” lets a third party usually a supervisor to silently monitor a two-party call made or answered by a PBX user(the agent) on the conversation with an external party or the customer. The feature of “Whisper” lets a supervisor silently monitoring a call, to privately speak to the agent without the customer hearing the discussion. The last feature, “Barge” is where the silent monitor joins the call and it becomes a conference call where everyone can speak to and hear each other.

To know more check here.

Usefulness of iTel Mobile Dialer in VoIP Business

iTel Mobile Dialer is an application program that enables voice over Internet Protocol (VoIP) telephone calls from computing devices. In other words, it is a SIP softphone. The VoIP Service Providers offer these applications to use with their VoIP Services. Primarily, there are 2 sections of VoIP Business: Retail VoIP & Wholesale VoIP. Retail VoIP Business is relatively easier than Wholesale VoIP Business. Retail VoIP Business further has many options like Reseller VoIP Business or Agent VoIP Business, Hosted VoIP Business, Calling Card business, Mobile Top Up business and many more.

Hosted VoIP means the hardware and PBX are hosted at an off-site location away from where the VoIP service is used. Hosted VoIP Service is suited best for small or medium-size businesses. As Hosted VoIP Provider manages everything behind the screen, clients or customers, on the other hand, do not require to purchase anything other than IP Phones. Some service Providers offer Hosted VoIP Services in a package including all the necessary details.

iTel Mobile Dialer allows the VoIP Service Provider to offer all the advanced VoIP calling features to their customers. With this dialer, the customers can make long distance VoIP Calls to anywhere in the world from their mobile phones itself. The iTel dialer is highly compatible. And hence, it is compatible with all standard SIP Softswitch. This VoIP Dialer also works in Android, IOS, and Windows and Symbian platform. It further supports audio and video calls with Instant Messaging (IM). Hosted VoIP Business is more independent than other retail VoIP businesses. Here there is the option of naming the VoIP business under their own brand name. This is the white label branding.

Some of the best features of iTel Mobile Dialer are as follows.

1. Excellent audio-video calling feature with Instant Messenger (IM)
2. Shows account balance information on the mobile screen and also plays via IVR
3. Supports PIN to PIN call and SMS
4. Supports worldwide Mobile Top Up
5. Equipped with inbuilt tunnelling software and hence pass calls through any firewall

Customization is one of the plus points of this dialer. It is fully customizable according to one’s own preferences based on their business requirements. Customization includes social media integration, balance transfer and rate index display, ads and 3^rd party API integration and many more. In this dialer, the user interface is fully customized and for payments, an integrated online gateway is available.

iTel Mobile Dialer is one of the top dialers in the VoIP industry with over 100 million global end users around the world. To know more about other top dialers for VoIP Business check here: Top 6 Mobile Dialers for Your VoIP Business.