Starting its journey from the late 20thcentury, VoIP technology has come a long way. VoIP stands for Voice over Internet Protocol. An offshoot or the technically advanced form of the telecommunication, VoIP is faster and has many features than its counterparts. The use of packet switched network makes VoIP differ from the old PSTN system which uses the circuit switched network. The usage of internet protocol for call transmission is the reason behind the low-cost factor. While all the call charges of the traditional telecom service providers are high, VoIP Calls, on the other hand, cost a fraction of the former one. And at times, meeting the required conditions, one can make VoIP Calls for free.
The evolution of VoIP Technology is remarkable. And it is this constant evolution that brings out new features to improve various aspects of this technology and therefore make it more user-friendly.
Here are some of the best features of VoIP Technology:
Integration with Cloud & Cloud-based Tools
Because of the Cloud-based platforms, and tools and products utilizing APIs, integration of VoIP is possible with numerous other systems. The integration of VoIP Technology with the cloud improves company-client communication and also increases the efficiency of the customer support system.
Integration with IOT
As IOT and VoIP work on the same standard Internet Protocol, this makes the integration of both possible. Integration of VoIP with IOT is useful for auto dialling a phone number in an emergency, controlling IOT devices via analogue phone and monitoring smart objects via VoIP phone.
“Find Me” or “Follow Me”
Using this term, Service Providers denote the following feature where users can simply add a list of numbers for people to reach them. All the numbers can ring simultaneously or one after the other so that the caller can reach the user. This feature helps one to connect the user irrespective of the location or the device.
Auto-Attendant
Auto-attendant describes a voice menu system that transfers callers to an extension without going through a telephone operator or receptionist. As a feature of VoIP Technology, auto attendant enabled systems to handle call management effectively and reduces the costs of call processing. This feature helps one to create their own custom greetings depending on the caller and the time of the call.
Monitor, Whisper & Barge
These 3 features are mostly used by call centres and similar places.
“Monitor” lets a third party usually a supervisor to silently monitor a two-party call made or answered by a PBX user(the agent) on the conversation with an external party or the customer. The feature of “Whisper” lets a supervisor silently monitoring a call, to privately speak to the agent without the customer hearing the discussion. The last feature, “Barge” is where the silent monitor joins the call and it becomes a conference call where everyone can speak to and hear each other.
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