Important Things to know about VPN

VPN is a private network that uses a public network like the internet to connect to remote sites or users together. But this is not the first technology to make such connections. The leased lines were used previously for the same purpose were expensive and therefore not a favourable choice for companies in terms of the cost factor. On the other hand, VPN creates a safe and encrypted connection over the internet without costing much. And therefore, irrespective of the company expanding to various regions, a cost-efficient secure connection was possible through VPN.  

Types of VPN

Remote Access VPN: Remote Access VPN allows users to connect to a private network and access its service and resources remotely. The user and the private network connection through the internet. This type of Virtual Private Network is useful for both business users as well as home users.

Site-to-Site VPN: Site-to-site VPN or Router-to-Router VPN is mostly useful for corporates. Companies with multiple office branches in different locations use this VPN to connect the network of one office location to the other. Intranet-based VPN and Extranet-based VPN further help in the connection.

Types of VPN Protocol

Virtual Private Network Protocols are the combination of encryption standards and transmission protocols which determine data routing and its management. Each protocol offers different benefit from the other. 

The VPN Protocols are as follows:

• ·         Internet Protocol Security (IPSec)
• ·         Point-to-Point Tunnelling Protocol (PPTP)
• ·         Layer 2 Tunnelling Protocol (L2TP)
• ·         Secure Sockets Layer (SSL) & Transport Layer Security (TLS)
• ·         Secure Shell (SSH)
• ·         OpenVPN

VoIP and VPN

VoIP VPN creates a secure, encrypted tunnel over the Internet through which all the VoIP Traffic passes through. This results in bypassing firewall restrictions and make calls secure. VoIP VPN further hides the real IP address. It assigns a new address based on the selected VPN server. This makes the person anonymous online. It, therefore, allows one to access VoIP Service even through VoIP blockage.

The benefits of VoIP via VPN are as follows:

• ·         Cost Reduction
• ·         Prevents Throttling
• ·         Ensures Security
• ·         Bypasses blockages

To know more about VPN and VoIP check here: Important Details of Virtual Private Network and its Relation to VoIP

Outstanding Features of VoIP Technology

Starting its journey from the late 20^thcentury, VoIP technology has come a long way. VoIP stands for Voice over Internet Protocol. An offshoot or the technically advanced form of the telecommunication, VoIP is faster and has many features than its counterparts. The use of packet switched network makes VoIP differ from the old PSTN system which uses the circuit switched network. The usage of internet protocol for call transmission is the reason behind the low-cost factor. While all the call charges of the traditional telecom service providers are high, VoIP Calls, on the other hand, cost a fraction of the former one. And at times, meeting the required conditions, one can make VoIP Calls for free.

The evolution of VoIP Technology is remarkable. And it is this constant evolution that brings out new features to improve various aspects of this technology and therefore make it more user-friendly.

Here are some of the best features of VoIP Technology:

Integration with Cloud & Cloud-based Tools

Because of the Cloud-based platforms, and tools and products utilizing APIs, integration of VoIP is possible with numerous other systems. The integration of VoIP Technology with the cloud improves company-client communication and also increases the efficiency of the customer support system.

  

Integration with IOT

As IOT and VoIP work on the same standard Internet Protocol, this makes the integration of both possible. Integration of VoIP with IOT is useful for auto dialling a phone number in an emergency, controlling IOT devices via analogue phone and monitoring smart objects via VoIP phone.

“Find Me” or “Follow Me”

Using this term, Service Providers denote the following feature where users can simply add a list of numbers for people to reach them. All the numbers can ring simultaneously or one after the other so that the caller can reach the user. This feature helps one to connect the user irrespective of the location or the device. 

Auto-Attendant

Auto-attendant describes a voice menu system that transfers callers to an extension without going through a telephone operator or receptionist. As a feature of VoIP Technology, auto attendant enabled systems to handle call management effectively and reduces the costs of call processing. This feature helps one to create their own custom greetings depending on the caller and the time of the call.

  

Monitor, Whisper & Barge

These 3 features are mostly used by call centres and similar places.

“Monitor” lets a third party usually a supervisor to silently monitor a two-party call made or answered by a PBX user(the agent) on the conversation with an external party or the customer. The feature of “Whisper” lets a supervisor silently monitoring a call, to privately speak to the agent without the customer hearing the discussion. The last feature, “Barge” is where the silent monitor joins the call and it becomes a conference call where everyone can speak to and hear each other.

To know more check here.

Usefulness of iTel Mobile Dialer in VoIP Business

iTel Mobile Dialer is an application program that enables voice over Internet Protocol (VoIP) telephone calls from computing devices. In other words, it is a SIP softphone. The VoIP Service Providers offer these applications to use with their VoIP Services. Primarily, there are 2 sections of VoIP Business: Retail VoIP & Wholesale VoIP. Retail VoIP Business is relatively easier than Wholesale VoIP Business. Retail VoIP Business further has many options like Reseller VoIP Business or Agent VoIP Business, Hosted VoIP Business, Calling Card business, Mobile Top Up business and many more.

Hosted VoIP means the hardware and PBX are hosted at an off-site location away from where the VoIP service is used. Hosted VoIP Service is suited best for small or medium-size businesses. As Hosted VoIP Provider manages everything behind the screen, clients or customers, on the other hand, do not require to purchase anything other than IP Phones. Some service Providers offer Hosted VoIP Services in a package including all the necessary details.

iTel Mobile Dialer allows the VoIP Service Provider to offer all the advanced VoIP calling features to their customers. With this dialer, the customers can make long distance VoIP Calls to anywhere in the world from their mobile phones itself. The iTel dialer is highly compatible. And hence, it is compatible with all standard SIP Softswitch. This VoIP Dialer also works in Android, IOS, and Windows and Symbian platform. It further supports audio and video calls with Instant Messaging (IM). Hosted VoIP Business is more independent than other retail VoIP businesses. Here there is the option of naming the VoIP business under their own brand name. This is the white label branding.

Some of the best features of iTel Mobile Dialer are as follows.

1. Excellent audio-video calling feature with Instant Messenger (IM)
2. Shows account balance information on the mobile screen and also plays via IVR
3. Supports PIN to PIN call and SMS
4. Supports worldwide Mobile Top Up
5. Equipped with inbuilt tunnelling software and hence pass calls through any firewall

Customization is one of the plus points of this dialer. It is fully customizable according to one’s own preferences based on their business requirements. Customization includes social media integration, balance transfer and rate index display, ads and 3^rd party API integration and many more. In this dialer, the user interface is fully customized and for payments, an integrated online gateway is available.

iTel Mobile Dialer is one of the top dialers in the VoIP industry with over 100 million global end users around the world. To know more about other top dialers for VoIP Business check here: Top 6 Mobile Dialers for Your VoIP Business.